{"id":1496,"date":"2023-08-28T14:09:16","date_gmt":"2023-08-28T12:09:16","guid":{"rendered":"https:\/\/soukalkanz.com\/demo\/?page_id=1496"},"modified":"2023-09-27T18:02:05","modified_gmt":"2023-09-27T16:02:05","slug":"politique-de-retour-et-remboursement","status":"publish","type":"page","link":"https:\/\/soukalkanz.com\/en\/politique-de-retour-et-remboursement\/","title":{"rendered":"Politique de retour et remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1496\" class=\"elementor elementor-1496\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4507c599 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4507c599\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-38ca9194\" data-id=\"38ca9194\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae443c7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ae443c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Date de la derni\u00e8re mise \u00e0 jour : 27\/09\/2023<\/p><p>Bienvenue dans notre marketplace d\u2019artisanat marocain. Nous sommes d\u00e9termin\u00e9s \u00e0 vous fournir des produits de haute qualit\u00e9 et une exp\u00e9rience d\u2019achat satisfaisante. Cependant, nous comprenons que des situations peuvent survenir o\u00f9 vous pourriez avoir besoin de retourner un article ou demander un remboursement. Cette politique a \u00e9t\u00e9 con\u00e7ue pour vous guider \u00e0 travers ce processus.<\/p><p>1. Politique de Retour<\/p><p>1.1. Si vous n\u2019\u00eates pas enti\u00e8rement satisfait de votre achat, vous avez le droit de retourner l\u2019article dans les 14 jours suivant la r\u00e9ception de votre commande.<br \/>1.2. Pour \u00eatre \u00e9ligible au retour, l\u2019article doit \u00eatre inutilis\u00e9, dans son \u00e9tat d\u2019origine, et dans son emballage d\u2019origine, le cas \u00e9ch\u00e9ant.<br \/>1.3. Les articles personnalis\u00e9s ou faits sur mesure ne sont g\u00e9n\u00e9ralement pas \u00e9ligibles au retour, sauf en cas de d\u00e9faut de fabrication ou de dommage pendant le transport.<\/p><p>2. Processus de Retour<\/p><p>2.1. Pour initier un retour, veuillez nous contacter par mail :\u00a0<a class=\"c-link\" href=\"mailto:contact@soukalkanz.com\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"mailto:contact@soukalkanz.com\" data-sk=\"tooltip_parent\" aria-haspopup=\"menu\" aria-expanded=\"false\">contact@soukalkanz.com<\/a>, via les r\u00e9seaux sociaux ou chat en indiquant votre num\u00e9ro de commande, le nom de l\u2019article et la raison du retour.<br \/>2.2. Une fois que nous aurons re\u00e7u votre demande de retour, nous vous fournirons des instructions d\u00e9taill\u00e9es sur la mani\u00e8re de retourner l\u2019article.<br \/>2.3. Vous serez responsable des frais d\u2019exp\u00e9dition pour retourner l\u2019article, sauf s\u2019il s\u2019agit d\u2019une erreur de notre part ou si l\u2019article est d\u00e9fectueux.<\/p><p>3. Remboursements<\/p><p>3.1. Une fois que nous aurons re\u00e7u et inspect\u00e9 l\u2019article retourn\u00e9, nous vous informerons de la r\u00e9ception de l\u2019article et de l\u2019approbation ou du rejet de votre remboursement.<br \/>3.2. Si votre demande est approuv\u00e9e, le remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 la m\u00e9thode originale de paiement dans un d\u00e9lai de 15 jours ouvr\u00e9s.<br \/>3.3. Les remboursements ne couvrent g\u00e9n\u00e9ralement pas les frais d\u2019exp\u00e9dition initiaux, sauf en cas de d\u00e9faut de fabrication ou d\u2019erreur de notre part.<\/p><p>4. Articles D\u00e9fectueux ou Endommag\u00e9s<\/p><p>4.1. Si vous recevez un article d\u00e9fectueux ou endommag\u00e9, veuillez nous contacter imm\u00e9diatement avec des photos claires de l\u2019article et de l\u2019emballage. Nous prendrons des mesures pour r\u00e9soudre le probl\u00e8me rapidement.5. ContactSi vous avez des questions concernant notre politique de retour et de remboursement, n\u2019h\u00e9sitez pas \u00e0 nous contacter \u00e0\u00a0<a class=\"c-link\" href=\"mailto:contact@soukalkanz.com\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"mailto:contact@soukalkanz.com\" data-sk=\"tooltip_parent\" aria-haspopup=\"menu\" aria-expanded=\"false\">contact@soukalkanz.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Date de la derni\u00e8re mise \u00e0 jour : 27\/09\/2023 Bienvenue dans notre marketplace d\u2019artisanat marocain. Nous sommes d\u00e9termin\u00e9s \u00e0 vous fournir des produits de haute qualit\u00e9 et une exp\u00e9rience d\u2019achat satisfaisante. Cependant, nous comprenons que des situations peuvent survenir o\u00f9 vous pourriez avoir besoin de retourner un article ou demander un remboursement. Cette politique a [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1496","page","type-page","status-publish","hentry"],"blocksy_meta":{"content_style_source":"custom","content_style":{"desktop":"boxed","tablet":"boxed","mobile":"boxed","__changed":[]},"styles_descriptor":{"styles":{"desktop":"[data-prefix=\"single_page\"] [class*=\"ct-container\"] > article[class*=\"post\"] {--has-boxed:var(--true);--has-wide:var(--false);background-color:var(--has-background, var(--theme-palette-color-8));--theme-boxed-content-border-radius:3px;--theme-boxed-content-spacing:40px;--theme-boxed-content-box-shadow:0px 12px 18px -6px rgba(34, 56, 101, 0.04);}","tablet":"[data-prefix=\"single_page\"] [class*=\"ct-container\"] > article[class*=\"post\"] {--theme-boxed-content-spacing:35px;}","mobile":"[data-prefix=\"single_page\"] [class*=\"ct-container\"] > article[class*=\"post\"] {--theme-boxed-content-spacing:20px;}"},"google_fonts":[],"version":6}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politique de retour et remboursement - Souk Al Kanz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/soukalkanz.com\/en\/politique-de-retour-et-remboursement\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour et remboursement - Souk Al Kanz\" \/>\n<meta property=\"og:description\" content=\"Date de la derni\u00e8re mise \u00e0 jour : 27\/09\/2023 Bienvenue dans notre marketplace d\u2019artisanat marocain. 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